I ordered a single bed and 'spring memory foam mattress', the same type of mattress I have on my bed.. which is a good quality mattress, I didn't open it for a while as I have to get rid of my daughters old bed as we were moving house. the mattress came shrink wrapped so didn't know how awful it was until I opened it. when you sit on it your bum actually touches the slats on the bed. If there was any memory foam in there it must be about 5mm thick...I wasn't told it was this loose, it feels like an old really cheap just spring mattress. I rang up and complained yet I got told 'its a cheap mattress so it won't be good' basically. I wasn't advised of any firmness or what the mattress was like before I bought it. It came as a bundle and obviously they're putting the cheapest most awful ones in there. I got told I can't send it back due to hygiene reasons.. my little girl is 4 and has slept in it twice, now I will have to buy her a better mattress and be out of pocket! AVOID!SIDE NOTE... awful customer service... i originally e-mailed which was ignored, then rang up and got told they would ring me back... and didn't! only on my third attempt did I get to speak to someone!
Excellent service, very helpful team will use again.
Cannot fault the bedroom set I bought - Am new to flat packed but the instructions were simple
The staff were friendly and welcoming - I bought a Bed and a Mattress and both me and the wife LOVE THEM!
sadly no option to not leave a star as personally i would not have given any stars at all.Terrible from start to finish, items sent were either damaged or the wrong parts entirely, tried to resolve with their "customer service" department but only go through to a child as no manager was available, there has been no manager for over fours days now, hence this review.I would never buy from here again and i certainly wouldn't recommend anyone else buy from here either.As it stands i still don't have the correct items of furniture and have been left with faulty damaged goods, i will update this review once resolved
D Furniture Store is a UK Furniture Store based in Blackburn, Scotland. D Furniture Store is located at UNIT 2, Waterfall Mill, Queen Victoria St, Blackburn BB2 2QG, UK.
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