I would like to thank the team at Alty' s funeral services for their professional and empathetic support when providing a service for my husband and or family .Their attention to detail dignified genuine manner and overall support was second to none .Thank you Alty' s you assisted in making an awful time more bearable .
From informing them of my mother's death, dealing with all the preparations for the funeral and especially on the day itself, we felt fully supported by Russell and his team. Everyone we dealt with was kindness itself and we can't thank them enough for their role in making a day of profound sadness one of such memorable beauty.
A fantastic service every time we have used them for our family funerals.
I found their manner to be very sensitive and helpful in what is obviously a difficult time. The funeral ran smoothly and they were respectful at all times, would recommend.
Our mother died earlier this year and we arranged the funeral through Alty and Sons in Blackburn. Whatever services they perform away from the actual day of the funeral, they certainly failed on the day itself. One of their funeral cars broke down and we were faced with the prospect of the staff using jump leads to the hearse. Consider how would that have looked?Later at the crematorium, despite have been given clear instructions, Altys managed to play a piece of music from the Disney film Frozen, about as far as possible from what we had planned for our mother, a music teacher.Of course the firm apologised, but it was always accompanied by the invoice or a reminder of the invoice.I asked them to reduce the bill to reflect the failings in their days work and to donate the reduction to charity, which they refused to do on the grounds that it made work for their accountant. We then entered in very unseemly correspondence, which eventually resulted in a small discount (3%).We cant rerun the day, it was like something out of Only Fools and Horses: it will always be marred by the unprofessional conduct of Altys.
W.M.Alty & Sons is a UK Funeral Home based in Blackburn, Scotland. W.M.Alty & Sons is located at Gurney St, Blackburn BB2 1XF, UK.
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